Terms and Conditions for House Clearance Services in Raynes Park

1. Introduction

These Terms and Conditions govern the provision of house clearance services by our company in Raynes Park. They outline the rights and responsibilities of both the service provider and the client, ensuring a transparent and efficient clearance process.

2. Service Agreement

Upon agreement, our team will undertake the clearance of the specified property in accordance with the agreed scope of work. This includes the removal of unwanted items, disposal of waste responsibly, and, where applicable, the recycling of materials.

Scope of Work

• Residential Clearance: Including houses, flats, and apartments.
• Commercial Clearance: Offices, retail spaces, and other commercial properties.
• Specialist Services: Handling of hazardous materials, antiques, and delicate items.

3. Payment Terms

The cost of our services will be determined based on the scope of work, volume of items, and any additional services required. Payment is expected upon completion of the clearance, unless alternative arrangements have been made in advance.

We accept various payment methods, including credit/debit cards, bank transfers, and cash. All payments are to be made in British Pounds (£).

4. Cancellation Policy

We understand that unexpected circumstances may arise. If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.

Rescheduling

We strive to accommodate rescheduling requests. However, availability is subject to our current bookings. We recommend contacting us as soon as possible to arrange a new date.

5. Liability

While we take every precaution to ensure a safe and efficient clearance process, our liability is limited to direct damages caused by our negligence or breach of contract. We are not liable for indirect or consequential losses.

Insurance

Our services are insured to cover potential damages during the clearance process. Clients are advised to inform us of any particularly valuable or fragile items to ensure appropriate care.

6. Customer Responsibilities

Clients are responsible for providing accurate information regarding the items to be cleared and granting necessary access to the property. This includes ensuring that the premises are accessible and that any keys or security codes are available as required.

Property Access

• Ensure all necessary permissions are obtained for property access.
• Provide details of any restricted areas within the property.
• Inform us of any specific handling instructions for delicate items.

7. Data Protection

We are committed to protecting your privacy. Any personal data collected during the clearance process will be handled in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Use of Data

Your information will only be used to facilitate the provision of our services and will not be shared with third parties without your consent.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

Dispute Resolution

In the event of a disagreement, both parties agree to seek an amicable resolution through direct communication before pursuing legal action.

9. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.

Notification of Changes

Updates to the Terms and Conditions will be communicated via email or through our website. It is the client's responsibility to stay informed of any changes.

10. Environmental Responsibility

We are committed to environmentally friendly practices. Our clearance services prioritize recycling and responsible disposal, minimizing the environmental impact of unwanted items.

Recycling Initiatives

• Separation of recyclable materials during clearance.
• Partnering with local recycling centers to ensure proper processing.
• Encouraging clients to donate usable items to charitable organizations.

11. Health and Safety

Ensuring the safety of both our staff and clients is paramount. We adhere to strict health and safety guidelines throughout the clearance process.

Safety Protocols

• Use of appropriate personal protective equipment (PPE).
• Proper lifting techniques to prevent injuries.
• Safe handling and disposal of hazardous materials.

12. Confidentiality

We respect the confidentiality of all client information and ensure that any sensitive data encountered during the clearance process is handled with discretion and care.

Confidential Data

Any personal or sensitive information found on the premises will be securely destroyed or returned to the client, based on their instructions.

13. Terms Acceptance

By booking our house clearance services in Raynes Park, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you have any questions or require further clarification on any of the terms outlined above, please do not hesitate to reach out to our support team.